Frequently Asked Questions

Welcome to our FAQs page. Here you can find the answers to questions you might have about Secondhand Cycle, the platform, buying/selling, disputes, etc. If you can’t find the answer to your question here, please don’t hesitate to contact us

Registering

Yes, you must register in order to buy items and sell items on the site. Once you register an account on the site, you’ll be able to easily list items for sale or bid on items that interest you.

Yes, we accept registrations from outside of the United States.

You do not need a credit card to register, but you do need a credit card if you want to sell items on Secondhand Cycle. The credit card is used to pay the final value fee for any item you successfully sell. Learn more about the final value fee.

We send the email immediately upon your registration, but sometimes the email can up to 2 hours to get delivered depending on your provider. Also, please check your SPAM folder to ensure that this email did not deliver into that folder. Please add [EMAIL] to your list of supported contacts as this is the email address we use to send out notices and important information. 

Accounts, Usernames, and Passwords

No worries. You can create a new password via the [LINK] page.

  1. From the sign in page select the [FORGOT PASSWORD LINK].
  2. Enter the email address associated with your account and click the [Submit] button.
  3. Check your email inbox. If the email does not arrive in your inbox, be sure to check your junk mail folder or SPAM filter.
  4. Click the reset link in that email.
  5. Choose a new password.

Follow the steps below to change you password:

  1. From your logged in account, go to your “My Account” area.
  2. From the left hand menu, select “Account > Password.”
  3. Enter your current password.
  4. Choose your new password.
  5. Save your changes by clicking the [Change Password] button.

If you are not receiving expected site emails, there may be an issue. Please check the following:

  1. Check your junk mail folder or SPAM filter for the missing emails.
  2. Make sure that your email address is entered correctly in your account settings.
  3. Verify that your email client, such as Outlook, is not in “offline” mode.
  4. If you use a POP3 connection to retrieve your email, please verify that the emails were not downloaded to a different computer.
  5. If you are still not receiving our emails, please [CONTACT US].

You can edit your email address and name by editing your account details within your “My Account” area.  [FILL IN LATER].

You can change or edit the shipping address associated to your account by going to My Account > My Account Home.  Scroll to Account on the left side of the screen and select Addresses. Select Add New or Edit.

Every user must select a username for their account. The username can only contain letters, numbers, underscores, and hyphens. We recommend replacing all [spaces] with either an underscore or hyphen.

Yes, you are allowed to change your username but determination will be on a case-by-case basis.

Remember that your user-name is your identity on Secondhand Cycle. If you’re a seller, changing a username that is familiar to other users could potentially hurt your sales. SHC users regularly search for individual sellers by username and your previous username will no longer be associated with any of your listings, new or old. 

Additionally, please be aware that username changes are not confidential. SHC users seeking out other SHC users whose username has changed are free to ask if a current SHC user has a former SHC identity.  No other personal identifying information is shared with anyone at anytime for any reason.  

If you would like to change your user-name, please contact us with a request. You will be notified through the SHC messaging system after your user-name has been changed.

If you get a notice that your email address is already in use when creating an account, it means that you have already created an account with us at some point. If you do not remember your login information, please enter your email address into the [FORGOTTEN PASSWORD] form and you will be able to reset your password and log in to your account.

Some common errors users run across when logging in are as follows:

  1. Using the wrong username – Remember, you can also log in with your email address. If you don’t remember that either, contact us.
  2. Incorrect password – If you don’t remember your password, click the Forget My Password link below the password box. This will send you an email with a link to reset your password or you can type it in manually (we highly recommend clicking the link). 
  3. Caps Lock – Make sure you don’t have your caps lock on when typing your password.

If you are still unable to log in, please contact us.

For Buyers

If you have an interest in an item and would like to place the item on your watch list, simply [TO BE DETERMINED] on a listing.

In some listings you can select the “Buy It Now” option to purchase an item immediately at a fixed price. In auction-style listings, the “Buy It Now” option is only available up until the point where a user places a winning bid. After a winning bid is placed, the “Buy It Now” option goes away and the item is then sold to that highest bidder. In the case of a Reserve Price auction, the “Buy it Now” option will remain active until the Reserve Price is met. After the Reserve Price is met the “Buy it Now” option disappears and the item is then sold to the highest bidder.

You can bid on an item in an auction by entering your bid amount in the listing. We’ll let you know via email if someone else bids higher so that you can bid again if you still want the item.

To avoid being outbid, enter the highest amount or maximum amount you’re willing to pay. Our automatic bidding system increases your bid incrementally so you’ll remain the highest bidder up until it reaches your maximum bid. If someone bids higher than your maximum, we’ll let you know in case you want to bid again.

Note: Only bid on items you intend to buy. In most cases, you can’t retract your bid. If you win, you must pay the seller.

Yes, we have an automatic bidding system. To use it, enter the highest amount or maximum bid you are willing to pay and let our automated software bid for you. Our system will increase your bid incrementally and you’ll remain the highest bidder up until it reaches your maximum bid. If someone bids higher than your maximum, we’ll let you know via email in case you still want the item.

Although bidders are not shown the reserve price, you would place a bid on a Reserve Price listing as you would any other listing.  As you bid on an auction-style listing with a reserve price, pay attention to the label next to the current bid price to see if the reserve price has been met. Once the reserve price has been met, the “reserve not met” label will be removed. [CONFIRM]

If there is a reserve price on an item, your bid will go to the lesser of either your maximum bid OR the reserve price.

If an item has a reserve price set, you will see “Reserve not met” or “Reserve met” in the auction details [TO BE CONFIRMED].

Yes, we encourage it. In every listing there is a “Questions / Answers” section where you can ask the Seller a question, or view previous questions from other users. Just click on [TO BE CONFIRMED]. Please note, all questions and answers are public. Please do not post personal information.

A ‘Quick Bid’ is a bidding option that appears on auction-style listings. The feature helps to simplify the bidding process by calculating the next highest bid increment for you. The term ‘Quick Bid’ along with the next highest bid increment appear [TO BE CONFIRMED}. If you choose to use the feature and bid to the next highest increment, simply press the [TO BE CONFIRMED].

If you’ve placed a winning bid or purchased an item via the “Buy it Now” option, or a seller has accepted your offer, then you have entered into a legally-binding contract and have committed to purchasing that item. You can only retract a bid under exceptional circumstances. Bid retractions will not be allowed after intentionally bidding on a listing to reveal a seller’s reserve price or the proxy bid of another user. Please contact us if you think your bid was placed in error.

If you would like more information on the item, then please contact the seller using the “Questions / Answers” links within the listing. Please do not ask Secondhand Cycle for more information on the item. We only have the information in the item description.

Some sellers will list their item with the “Make Offer” feature. When a listing is enabled with the “Make Offer” feature, a “Make Offer” button will appear [CONFIRM] directly below the bidding box on the listing page. Press the button and a box will appear. Enter your offer amount and add a message to the seller if you wish. Press the “Review Offer” button to review the information that you just entered.  If the information is correct, press the green “Submit Offer” button. The seller will review your offer and either accept, counter or decline it. You’ll be notified of the seller’s decision and have the opportunity to pay if the seller accepts your offer or counter the seller’s counter-offer.

Bids placed with less than [X] minutes will extend the auction for 2 minutes from the point of the last bid, until no further bids are received for the remaining time. This prevents “bid sniping,” the process where a bid is placed at the last possible second to win the auction.

For most items, you can pay for items using PayPal. Credit cards or debit cards can also be used through PayPal. Before you bid or buy, check the listing to see which payment methods the seller accepts.

Once you’ve won an auction-style listing or purchased an item at a fixed-price using “Buy it Now,” you can pay for your order by clicking [TEST]. When the invoice appears, click “Checkout with PayPal.” [CONFIRM]. You’ll log into your PayPal account, pay the seller, then click the button to return to SecondhandCycle. Once you return to SHC, you’ll be able to view and/or print your invoice.

When you check out and pay, make sure to verify or change your shipping details as necessary. If it’s not linked or if you don’t have a PayPal account, you can select another payment method, such as a credit or debit card. You’ll then confirm your order details and pay through PayPal guest checkout. Be sure to pay attention to any special payment terms that a seller has specified. 

You’ll get an email letting you know your payment was received and when your item will be shipped.

When a question is posted to an item, the seller receives an immediate email notification. We advise sellers to answer bidder’s questions as soon as possible. Sellers also have an incentive to do this, as they want their items to sell as quickly as possible. Once the seller responds to your question, you will also receive an email notification that the question has been answered. If a seller has been totally unresponsive for a significant amount of time, please contact us.

[TO CONFIRM] From your Account Home, click the ‘Won’ link on the left to view the auctions that you’ve won. Click the settings (gear icon) button for the auction that you’d like to leave feedback for.  Select ‘Leave Feedback’. Select a rating and leave a Feedback comment. Click ‘Save’. You can also leave Feedback directly from the auction page. Simply click the ‘Feedback’ button on top of the pictures.

No. There are no fees for buying.

Buyers should be aware that sometimes things come up and it may take some time for a seller to ship an item. Sometimes, legitimate circumstances dictate that sellers cannot complete a transaction at all. This is extremely rare but it does happen.

When using SHC to sell items, sellers are entering into a binding agreement to ship items to buyers. Two (2) days is usually long enough to wait for notification that your item has shipped. After two days a buyer can contact the seller to request tracking information. Barring exceptional circumstances, sellers that fail to ship an item purchased by a SHC user will be suspended from using the site. Buyers who do not receive an item should contact the seller and try to work out a resolution. If one cannot be reached, please file a claim with PayPal.

We’re sorry to hear if this has happened to you. Firstly, buyers are encouraged to contact sellers and ask for shipping insurance on the package. Sellers are not mandated to purchase shipping insurance, but sellers are obligated to ensure the item(s) you purchased are securely packaged and arrive to you in good condition. If shipping insurance was purchased, you should be able to start a claim with the shipping provider. 

Secondly, there are several scenarios having to do with damaged or incorrect items. All of the scenarios will require taking photos of the packaging and/or item(s). This will afford buyers the most protection. Beyond providing the best evidence for refunds and insurance claims, digital pictures are date and time stamped and may be able to help SHC assist you with buyer and seller disputes.

If the package itself arrived damaged:

  • Take digital photos of the parcel, shipping labels and damage from several angles.  
  • Take more pictures or a video of you opening the damaged parcel.  
  • Take pictures of the item in the packaging and carefully remove the item and take more pictures from a few different angles.  
  • If the item is damaged, notify the seller right away and explain what happened. Come to an agreement about the next steps to take.
  • Resolution should occur in a timely fashion and both parties should work toward an agreement. In all cases, resolution should not take more than a week to conclude from the time a buyer notifies a seller.

If the package arrives in good condition but the item is damaged or not as described:

  • Immediately and without delay take digital photos of the item and packaging.  
  • Notify the seller right away. Come to an agreement about the next steps to take.  
  • DO NOT discard the original packing material.

Resolution should occur in a timely fashion and both parties will work toward an agreement. In all cases, resolution should not take more than a week to conclude from the time a buyer notifies a seller. If the time comes that an agreement cannot be reached, you may start a claim with PayPal if that is the form of payment that you used for the purchase. Please visit PayPal’s Purchase Protection page for instructions on starting a claim.

For Sellers

It’s easy 🙂 To sell on SHC, you first need to [REGISTER] for an SHC account. You may need to verify your contact information and add an automatic payment method to pay your seller fees. Once you’ve done that, you can create a listing (see more about Listing Types) and start selling.

It’s simple to create a high-quality listing that will get you results. Just follow the steps below:

[CONFIRM]

All of the relevant details that a buyer would want to know. What if you were in their shoes? What kind of information would you want to know about the item for sale? The type of information you include will somewhat depend on the item. If it’s a bicycle, you’ll want to include all of the specifications, including any upgrades or modifications you have made. Disclose any accidents that the bike has suffered as well as any details around maintenance and upkeep. Describe how it rides, when you originally purchased it (if relevant), and any other details that would be useful for a buyer to know. 

Sellers with thorough item descriptions sell much more than those without. Buyers appreciate a detailed description and you are likely to earn a higher price than you otherwise would.

You can! [CONFIRM] Saving a draft of your listing is a convenient feature as you can continue to work on your listing at a later time or save multiple variations of your listing to use when needed. Create the listing as you normally would and add as much information as you’d like. Scroll to the bottom of the page and instead of pressing the Create Listing button, press the Save Draft button. You’re able to save a draft of any listing you create. To access your draft listings go to My Account > My Listings > Listings > Drafts.

Yes. Almost all the fields in your listing are editable except for the Description.

Yes. You can relist your item. To do so, you can [CONFIRM].

Nothing. $0. Nada. It doesn’t cost anything to list your item on SHC. You only pay a small fee of 5% of the final sale price when your item sells. We don’t get paid until you do.

Once you successfully sell an item, you will be responsible for paying a final value fee based on the sale price of the item. This fee is 5% of the final sale price. So if you sell an item for $50, you would owe $2.50 in fees.

The preferred way to collect payment is via PayPal. However, it’s ultimately up to the seller to decide what forms of payment are acceptable. 

Sellers should have payment terms set in the listing. This will ensure that buyers are aware of how they are to pay before the seller’s listing ends. SecondhandCycle does not encourage payment by cash or personal checks. SHC does not encourage electronic payments by any other means except PayPal. PayPal is safe, easy to use, and SHC encourages sellers to accept PayPal as their primary form of payment. See our page on avoiding scams.

Go to Listing Preferences > Manage Buyers > Blocked Locations. Click the box and select the locations that you won’t ship. To unblock a location simply click the X next to the location name and the location will be deleted from your list.

After you are paid, securely pack and ship the item as soon as possible using the shipping method outlined in your listing.  

Although it is not mandatory, SHC suggests that sellers add shipping insurance to all of their packages.  Shipping insurance is inexpensive and provides an additional layer of protection that buyers love.

Sellers are obligated to ensure their items are securely packaged and reach the buyer in good condition.  As such, SHC encourages sellers to take plenty of pictures of the item and packing, making sure to accurately record the condition of the item being shipped. It’s a process that takes seconds to complete and will afford sellers protection. Besides providing the best evidence against false claims, digital pictures are date and time stamped and may be able to help SHC assist you with buyer and seller disputes.

Please contact us immediately so that we can follow up with the bidder.

In some listings, users can select the “Buy It Now” option to purchase an item immediately at a fixed price. In auction-style listings, the “Buy It Now” option is only available until a user places a winning bid. After a winning bid is placed, the “Buy It Now” option disappears and the item is sold to the highest bidder. In the case of a Reserve Price auction, the “Buy It Now” option will remain active until the Reserve Price is met. After the Reserve Price is met, the “Buy It Now” option goes away and the item is then sold to the highest bidder.

Sellers should acknowledge that unforeseen issues can arise and that it may take some additional time for a buyer to pay for an item. In rare cases, legitimate circumstances dictate that buyers cannot complete a transaction at all. Additionally, some bidders will place maximum bids days before an active auction ends and our auto-bid software will Proxy Bid for that bidder. In the instance the bidder becomes a winner, they may be away from a computer or smart device and have forgotten about placing the bid at all.   

When using SHC to purchase items, users are entering into a binding agreement to pay sellers. Two ( 2 ) days is usually long enough to wait for payment after sending an invoice or formally requesting the buyer to pay through email.  After two days, a seller can notify us about the non-payment via our contact us page. Barring exceptional circumstances, buyers who fail to pay a seller will be suspended from using SHC and may face further consequences.

When creating an Auction-Type listing, you have the option of running the listing for 1, 3, 5, 7, or 10 days. If you so choose, SHC can auto-relist your item up to 3 times (for free) if it doesn’t sell. Fixed-price listings can run from 3,5,7, or 10 days. You can also choose a “Good Til Canceled” duration for a small fee of $1.00. Fixed-price ‘Good Til Canceled’ listings will run for a minimum of 30 days. After 30 days, fixed-price ‘Good Til Canceled’ listings can be reviewed and canceled at the discretion of SHC.

A reserve price is the lowest price that a seller is willing to accept for an item. The reserve price is hidden from bidders. When a listing ends without bids that meet the reserve price, the seller is not required to sell the item. 

When setting up your listing, you can choose whether or not to set a reserve price.

Potential buyers have the option to make an offer for fixed-price (Buy it Now) listings only. Sellers are not allowed to accept offers for auction-type listings. When creating your listing, simply [TO BE CONFIRMED].

Yes, you are allowed to make “Second-Chance Offers” to non-winning bidders for your own ended auction listings. There are several reasons why you may want to do this:

  • The winning bidder fails to pay for the item, or
  • Your Reserve Price wasn’t met and your auction listing ended with bidders, or
  • You have more of the same item to sell

There isn’t a dedicated ’Second Chance Offer’ function, so all offers will need to be messaged to non-winning bidders through the SHC messaging system [INSTRUCTIONS AND TIPS].

Go to any listing, active or ended, and click the ‘View Bid History’ link for an auction type listing or ‘View Purchase History’ link for a “Buy it Now” listing. This will bring up a list of all users that bid on your listing or purchased your item.

The purchase history of your listing creates a great historical record and promotes buyer confidence.  Although it is generally not a good idea to remove the purchase history, there are some circumstances where a seller may want to do so. There are no options to hide or remove the purchase history for active Fixed Price listings, so you must end the listing first, then select “List Similar.” Follow the prompts to create a new listing. The new listing will start and be exactly the same as the ended listing, minus the purchase history.

To void an unpaid sale, go to My Account > My Listings > Listings > Sales Report. [CONFIRM] Find the unpaid sale you would like to void and click the ‘Void Sale’ button on the right. This will void the sale and delete the invoice.

Voiding a sale is not the same as deleting a listing. You can do both but you must follow the steps in order. Additionally, you cannot delete a Paid invoice. You must first mark the invoice as Not Paid before deleting. See above for instructions on how to mark an invoice as Not Paid.

There are times that you may have to void a sale and/or delete an unpaid invoice. As sales and invoices are recorded separately by Secondhand Cycle, this is a two-step process that begins with deleting an invoice. Think of the invoice like a shopping cart. In order to put the cart away (delete it), you must first remove the items from the basket. Go to My Account > My Listings > Listings > Invoices and:

  1. Click the ‘VIEW INVOICE’ button for the unpaid invoice you’d like to delete.
  2. Click the ‘REMOVE’ button next to each item to remove them from the invoice.
  3. When you click ‘REMOVE’ from the last item on the invoice, the empty invoice will disappear.

Now you must void the sale.  Go to My Account > My Listings > Listings > Successful and:

  1. Put a check mark in the box next to the listing you’d like to void.
  2. On the bottom of the screen click the ‘Void Selected Sales’ button.

It’s not necessary but you can now delete the listing completely. Please remember, once a listing is deleted you can no longer get it back.  If you think that you may use the listing as a template later on, just leave it alone. You can always go back to delete it later. Otherwise, go to My Account > My Listings > Listings > Ended and:

  1. click the gear icon on the right of the listing you’d like to delete.
  2. Select ‘Delete’.
  3. In the ‘Delete Confirmation’ pop-up box, press the ‘Delete’ button to confirm deletion.

Your old sales are easy to locate.  Find all of your successful listings at My Account > My Account Home > Listings > Successful.  Find all of your unsuccessful listings at My Account > My Account Home > Listings > Unsuccessful.  Find all your old sales invoices at My Account > My Account Home > Listings > Invoices.

User Management

Go to Listing Preferences > Manage Buyers > Block Secondhand Cycle Bidders/Buyers.  Enter the username of the Secondhand Cycle member you’d like to block in the box next to SHC Username to block. Click the Add button. To unblock an SHC member and allow them to bid, purchase your items, and message you, simply click and highlight the username in the box next to Blocked. Click the box marked X and the SHC user is now unblocked.

Invoicing & Archiving

Invoices are automatically created for buyers of successful listings that use ‘Checkout’ directly from the auction page. You can view the invoices by going to My Account > My Account Home > Listings > Invoices.

Yes, you can. In order to collect payment for a successful listing, an invoice must be created. Creating and sending an invoice manually is a simple process. With a few clicks, SHC will automatically generate a professional invoice, outlining the purchase and shipping charges. To create and send an invoice:

  • Select ‘My Account’ at the top of the page, and go to ‘My Account Home’
  • On the left side of the page under ‘Listings’, select ‘Successful’
  • Click the gear icon on the right side of the successful auction.  Then click ‘Create Invoice’, or
  • Place a checkmark in the box of the listing you wish to create an invoice for and click ‘Create all Invoices’ on the top right.
  • On the left side of the page under ‘Listings’, select ‘Invoices’
  • Put a check mark in the box of the invoice(s) you’ve created and click the ‘Email’ button, or
  • Click on the invoice number and select ‘Email’ from the choices on top.

Follow the instructions to create an invoice.  All purchases from the same buyer that contain the same shipping method will populate on the same invoice automatically. ie: Invoices with Priority shipping will combine with other invoices for the same buyer that contain Priority shipping.  Invoices with First Class shipping will combine with other invoices for the same buyer that contain First Class shipping. An invoice that contains Priority shipping will not combine with an invoice for the same buyer that contains First Class shipping.

On the left side of the page under ‘Listings’, select ‘Invoices’.  Put a check mark in the box of the invoice(s) you’ve created and click the ‘Mark Shipped’ or ‘Mark Paid’ button.  Or, click on the invoice number or select ‘View Invoice’ and select ‘Mark Shipped’ or ‘Mark Paid’ from the choices on top.

To view any of your invoices, click ‘My Account’ and select ‘My Account Home’.  Select ‘Invoices’ under ‘Listings’ or ‘Bidding’ on the left, and look under the ‘Status’ column.  You can also select the individual invoice to open it. ‘Paid’ and/or ‘Shipped’ will be stamped on each individual invoice as appropriate.

To edit an invoice before it’s paid go to ‘Listings’ and select ‘Invoices’.  Click on the invoice number or select ‘View Invoice’ to view the unpaid invoice.  From here you can:

  • Change the shipping option if more than one option was offered
  • Remove purchased items (The invoice will be deleted if there is only 1 item and you remove it)
  • Add a credit or debit adjustment
  • Add comments.  These comments will be shown on the invoice to the buyer and seller.

To edit an invoice after it’s been paid go to ‘Listings’ and select ‘Invoices’.  Click on the invoice number or select ‘View Invoice’ to view the paid invoice. Click the button on the top right that says ‘Mark Not Paid’.  You can now edit the paid invoice and:

  • Change the shipping option
  • Remove purchased items (The invoice will be deleted if there is only 1 item and you remove it)
  • Add a credit or debit adjustment
  • Add comments.  These comments will be shown on the invoice to the buyer and seller.

To void a paid invoice (void a sale) you must first mark the invoice as unpaid.  Go to ‘Listings’ and select ‘Invoices’. Click on the invoice number or select ‘View Invoice’ to view the paid invoice.  Click the button on the top right that says ‘Mark Not Paid’. Go back to ‘Listings’ and select ‘Sales Report’. Find the sale you’d like to void.  Click on the ‘Void Sale’ button on the right.

Go to My Account > My Listings > Listings > Invoices and:

  1. Click the ‘VIEW INVOICE’ button of the unpaid invoice you’d like to remove the item.
  2. Click the ‘REMOVE’ button next to each item to remove them from the invoice.
  3. If you click ‘REMOVE’ from the last item on the invoice, the empty invoice will disappear.

Archiving an invoice or listing is simple and a very useful tool.  Functionality is the same in Listings > Successful or Listings > Invoices.  Archiving a listing or invoice removes it from the list. You are still able to access all archived information through your Sales Report.  You can restore your archived listings/invoices by changing your View to ‘Archived’. When viewing the archived listing/invoice simply select the checkbox and press the restore button.  The previously archived listing/invoice goes right back to its original place.

 Users must have a valid PayPal account in order to take advantage of the Instant Checkout feature.  If you don’t have a PayPal account please visit www.PayPal.com to open an account. Come back to SHC and follow the instructions to add PayPal to your SHC account and you’ll be set.

By default, the ‘Checkout’ button will not appear on invoices or listings unless a user has enabled the feature from within their account.  Click ‘My Account’ and select ‘My Account Home’. Go to ‘Listing Preferences’ and click ‘Payment’. Put a checkmark in the box to ‘Allow Instant Checkout’ and click Save.  The ‘Checkout’ button will now appear on your invoices and successful listing pages.

Viewing your old purchases is easy.  Go to My Account > My Account Home > Bidding > Won or Bidding > Invoices.  From either of those pages you’re able to sort or view the listings in any number of ways.

Shipping

IMPORTANT – In order to correctly calculate and collect payment you must add a shipping method to your listing.  On step 2 of 2 of Creating a Listing:

  • Click the drop-down menu and select a shipping method.  
  • Enter the cost for the shipping method you’ve chosen.  If you are not familiar with shipping packages, you can visit the appropriate website to help you calculate the shipping costs.  If shipping is free, place a check-mark in the box Free Shipping.
  • To combine shipping for additional purchases by the same buyer, enter the Combined Shipping amount in the appropriate box.  If shipping additional items for free, enter ‘0’.
    • Example – Seller lists Item A for $10 and sets shipping cost for $5.  Seller also offers Items B and C for the same amount and enters an Additional Cost of $1 for shipping.  Buyer purchases Item A and also purchases Items B and C. Buyer would receive an invoice for $37 which includes $30 for Items A, B and C, and a total shipping charge of $7.
    • Note:  When a buyer purchases multiple items, the listing with the highest initial shipping COST is used as the base shipping cost, with the ADDITIONAL COST added according to each combined item.

IMPORTANT – Be sure to click the ‘Add’ button.  The system will automatically add the desired shipping method and amount to your listing and any associated invoices.  Also, invoices that do not contain the same shipping method will not automatically combine for the same buyer. ie: Invoices with Priority shipping will combine with other invoices for the same buyer that contain Priority shipping. Invoices with First Class shipping will combine with other invoices for the same buyer that contain First Class shipping. An invoice that contains Priority shipping will not combine with an invoice for the same buyer that contains First Class shipping.

To offer discounted shipping to buyers of multiple items; when creating your listing enter the combined shipping amount in the Combined Shipping Amount box.  If shipping additional items for free, enter ‘0’. Be sure to click the ‘Add’ button to add the shipping to your listing.

Fees

There are no fees for buying on SHC.

There is a 5% Final Value Fee for selling your item on SHC. Final Value Fees are assessed on the final price of the item sold only and is not assessed on shipping charges. Learn more about fees.

Good Till Cancelled listings will remain active until all of the items sell, you end the listing, or we end your listing. Good Till Canceled listings will be reviewed every 30 days by SHC staff.

No, you only pay if your item sells. If your item ends naturally without a sale, you will have the opportunity to relist your item for free up to 3 more times.

Feedback

You can check a seller’s feedback with one of two ways:

  • From the item listing, click on the listing title and scroll down to the seller’s name.  Under the seller’s name you’ll find their star-rating and a number. The star rating is an average of all the star ratings the seller has received.  The number is the amount of feedback’s the seller has received. Click on the number to view a summary of the seller’s feedback, ratings and all reviews.
  • From the search and browse results, click on the number in parenthesis located next to the seller’s name to view a summary of the seller’s feedback, ratings and all reviews.

To leave feedback for a buyer:

  • Click My Account and select My Account Home.  Go to Listings > Successful. On the top of the page, click the drop-down box next to View and select Feedback Required.  This will display all the sold listings that are awaiting feedback. Click on the gear icon of the listing you’d like to leave feedback for.  Select Submit Feedback. Select a star rating from 1-5 and type a feedback comment in the box.  Click Save.  

                                       OR

  • You can also leave Feedback directly from the listing page.  Go to Listings and select Successful. Select the listing that you would like to leave feedback for.  Once on the listing detail page, click the Feedback button on top of the pictures. Select a star rating from 1-5 and type a feedback comment in the box.  Click Save.

To leave feedback for a seller:

  • Click My Account and select My Account Home.  Go to Bidding > Won. On the top of the page, click the drop-down box next to View and select Feedback Required.  This will display all the listings you’ve won that are awaiting feedback. Click the gear icon for the listing you’d like to leave feedback for.  Select Submit Feedback. Select a star rating from 1-5 and type a feedback comment in the box.  Click Save.  

                                        OR

  • You can also leave Feedback directly from the listing page.  Go to Bidding and select Won. Select the listing that you would like to leave feedback for.  Once on the listing detail page, click the Feedback button on top of the pictures. Select a star rating from 1-5 and type a feedback comment in the box.  Click Save.

You have a 30-day time period to leave feedback for a buyer or seller.

Go to My Account > My Account Home > Feedback.  From here you can click:

  • Summary – To see your overall, seller, and buyer rating averages.
  • Buyer – To see feedback that’s been left for you as a buyer.
  • Seller – To see feedback that’s been left for you as a seller.

To see feedback you’ve left for others, go anywhere your feedback score is displayed next to your username and click the number. This will take you to a summary page that will contain all of the information from above and more. (This is a little redundant but intentional. Access to feedback was left like this to make a future update for feedback easy to implement.)

Secondhand Cycle treats feedback as if it’s written in stone.  If the feedback depositor followed the rules then feedback cannot be removed.  At times buyers or sellers may be overzealous with a feedback rating or comment.  These instances call for mediation and are handled on a case-by-case basis and with the approval of both parties.  Mediation is conducted with the help of a Secondhand Cycle administrator only. After investigation by the Secondhand Cycle administrator, both parties are notified of findings and feedback may be removed.

Messaging

To ask the seller of any active listing a question, simply click the envelope icon located next to the sellers’ name.

To Contact the Seller:

  • Click on a listing title from any listing you’ve won. This will take you to the listing page.
    • Click the [Contact Seller] Button located on top of the pictures.  This will bring up the ‘Contact User’ form.
    • Type your message and click ‘Send’.

                                            OR

  • Click My Account and select My Account Home > Bidding > Won.
    • Click the gear icon in the little square all the way to the right of the listing you’ve won.
    • Select ‘Contact’.
    • Type your message and click ‘Send’.

To contact the Buyer:

  • Click My Account and select My Account Home > Lisitings > Successful.
    • Click the gear icon in the little square all the way to the right of the listing you’ve sold.
    • Select ‘Contact’.
    • Type your message and click ‘Send’.

                                            OR

  • Click on a listing title of any successful listing.  This will take you to the listing page. From there you can:
    • Press the [Contact Buyer] Button located on top of the pictures.  This will bring up the ‘Contact User’ form.  
    • Type your message and click ‘Send’.

                                            OR

  • Go to any successful listing and click the ‘View Bid History’ link for an auction type listing or ‘View Purchase History’ link for a Buy it Now listing.  This will bring up a list of all users that bid on your listing or purchased your item.
    • Click on the User Name of the successful buyer.  This will bring up the ‘Contact User’ form.
    • Type your message and click ‘Send’.

                                            OR

  • Click My Account and select My Account Home > Listings > Sales Report.
    • Click on the User Name of the successful buyer.  This will bring up the ‘Contact User’ form.
    • Type your message and click ‘Send’.

Yes.  You can send a message to any other user on SHC.  

  • Click My Account and select My Account Home > Messaging > Send.
    • Type the SHC  user’s name in the ‘To’ box and click the Validate Username button.
    • Type the Subject and Message.
    • Click ‘Send’.

Click ‘My Account’ and select ‘My Account Home’.  Scroll down to ‘Messaging’ on the left. Select your Inbox or Outbox.

Go to your Messaging inbox or outbox.  In the list view you’ll see a large gray ‘X’ on the far right of each message.  Click the gray ‘X’ for each message you’d like to delete.

There were too few or too many letters/characters in the Subject line of your message. Go back and ensure there is between 3 and 100 letters/characters in the Subject of your message.

Scroll to Top